Refund policy

At Snapzyy (STUDILITE INNOVATIONS PRIVATE LIMITED) we are committed to delivering a well-made book, and to putting it right when we do not.

1. These books are made to order

Every Snapzyy book is designed and bound individually from your own photographs. It cannot be resold or restocked. For that reason a finished book is not eligible for return or refund simply because you changed your mind. Your rights where a book is defective, damaged or not what you approved are set out below and are not affected by this.

2. The proof is your check

Before anything is printed we send you a proof of every spread. Ask for as many changes as you need — this is the stage at which layout, cropping, captions and spelling are settled. What you approve is what we print, so please review it carefully.

3. Cancelling an order

You may cancel for a full refund at any time before you approve the proof. Write to snapzyycreations@gmail.com or call +91 91132 93431. Once a book has gone to print it cannot be cancelled.

4. When we will reprint or refund

We will reprint your book, or refund you in full, if:

  • it arrives damaged, torn, water-marked or badly bound;
  • the print quality is defective — pages misaligned, colours misprinted, ink smudged or text illegible;
  • pages or spreads are missing, duplicated or bound out of order;
  • the printed book does not match the proof you approved; or
  • the wrong order was delivered to you.

Contact us within 2 days of receiving your order, with photographs of the problem. Photographs let us settle most claims immediately without asking you to send the book back.

5. What is not covered

Because you approve the proof before printing, we cannot refund a book for:

  • photographs that print soft or pixelated because the supplied file was low resolution — we flag these on the proof;
  • spelling, captions or dedications as they appeared on the approved proof;
  • a change of mind about the layout, the cover, the size or the recipient; or
  • slight colour variation between a screen and the printed page, which is inherent to printing.

6. How to raise a claim

Email snapzyycreations@gmail.com or call +91 91132 93431 within 2 days of delivery, quoting your order number and attaching photographs. We respond within one working day and tell you whether we need the book returned. If we do, we arrange and pay for the return pickup — you are never out of pocket for a fault that is ours.

7. Reprints

An approved reprint is produced and dispatched at no cost to you, and delivered within 7 to 10 days.

8. Refund timelines

Where a refund is due it is initiated within 48 hours of the claim being approved, or of a returned book reaching us where a return was requested. Refunds go back to the original payment method. The amount usually reaches your account within 5 to 7 working days, depending on your bank or card issuer.

9. Failed and duplicate payments

If money is debited but your order is not confirmed, or you are charged twice for one order, the excess is refunded in full to the original payment method. Send us the transaction reference and we will initiate it within 48 hours of verification.

10. Contact

STUDILITE INNOVATIONS PRIVATE LIMITED
#68, 2nd Cross, 5th Main, Pappanna Block, R.T Nagar, Ganganagar, Bengaluru, Karnataka 560043, India
Phone: +91 91132 93431 · Email: snapzyycreations@gmail.com
Monday to Saturday, 10:00 AM to 7:00 PM IST